How AI is supporting patient communication assessments 

By Aniko Varadi

Aniko Varadi

About the author

Aniko Varadi is a Professor in Biomedical Research and Programme Lead for PGCert Genomics.

Aniko has extensive experience in digital learning and education technology and has been at the forefront of incorporating innovative solutions to enhance the educational experience.

Case study background

This case study explores how the Genomics Programme Team have tackled the challenge of integrating AI into academic assessments to improve efficiency and learning outcomes.

The problem 

The Genomics PGCert at UWE Bristol is a 22-month part-time programme designed to equip nurses with the expertise to integrate genomics seamlessly into clinical practice. It is backed by Health Education England and delves into critical areas such as genetics, genomics, genetic counselling, research, and leadership. What makes the programme stand out is its immediate impact—since participants are typically NHS nurses, the knowledge gained is quickly applied in real-world settings. There are opportunities to collaborate with leading healthcare organisations and the programme prepares graduates not only for advanced nursing and management roles but also to lead the integration of genomics into everyday healthcare, ultimately enhancing patient outcomes. 

On the PGCert Genomics the two main assessments are: 

  1. A group presentation. 
  2. The creation of an informational leaflet for patients. 

The latter assessment has a unique real-world impact – exceptional leaflets can be adopted by NHS Trusts for actual use. However, the traditional methods of creating these materials and drafting reports were found to be time-consuming, especially for students with limited design experience, such as nurses. The Genomics team needed to offer a technical solution that would streamline these processes and better prepare nursing students for the real world, where information communication is an additional requirement on top of a very busy workload.  

The solution 

To address the challenge Aniko has introduced AI tools into the course assessments. (Copilot is the generative AI platform available to all students and staff at UWE). She encourages the students to use AI as part of the leaflet design process, allowing them to create structured and effective materials more efficiently. This approach has not only saved time for students but also improved the quality of the work, allowing students to focus on critical thinking and patient care. Their new AI skills can help them in the future in a multitude of different ways, for example when drafting letters for patients who are being released from hospital. 

“They need to give information to patients. Rather than spending 3/4/5 hours doing that, they can do it within an hour, or even half an hour. “ 

Additionally, the team launched a mini-project to explore students’ engagement with AI. They surveyed students on their prior experience with AI, the tools they use, their opinions on AI, and perceived barriers to its adoption. The team then analysed the top five and bottom five leaflets in terms of marks, examining the role AI played in their creation. They are also testing the five best leaflets with patients to gather feedback. 

“We found that patients often prefer the way AI writes. Nurses are not linguists; they care about their patients and want to pass on the correct information effectively.” 

Any challenges 

During the introduction of AI tools, the team encountered initial apprehension from students, particularly nurses, who were unfamiliar with designing informational leaflets. To overcome this Aniko provided training and support to help students become comfortable with the new tools.  

Feedback from staff and students 

Feedback from both staff and students has been positive. Students appreciated the efficiency and quality improvements brought by AI tools. Staff noted that the integration of AI helped students focus more on critical aspects of their learning. 

Next steps 

The team are considering using Adobe Express with students to help with the design elements as well as the words. 

Top 5 tips 

  1. Identify clear goals: Ensure the purpose of AI integration aligns with learning outcomes, such as improving efficiency or fostering critical thinking. 
  2. Provide Training: Offer training to help students and staff feel confident in using AI tools effectively. UWE Bristol library can help here. 
  3. Foster ethical awareness: Educate students on responsible AI use, including data privacy and understanding AI limitations. 
  4. Engage students: Collect feedback from both students and external stakeholders (e.g. patients) to refine the approach and measure impact. 
  5. Evaluate and iterate: Regularly assess the outcomes of AI integration and make adjustments based on data and user feedback.